To use IP Authentication, the IP address(es) you send from must be under your full control. You must either own them or have been granted exclusive access to their use.
IP Authentication (available on paid plans) allows you to specify IP addresses from which emails are allowed to be sent without using any SMTP username/password. These addresses can either be added singularly or as a range in CIDR format.
IP Authentication should only be used if your email software is unable to authenticate with an SMTP username/password and the device you are sending your emails from has been assigned a fixed/dedicated IP address.
Any attempt to send an email coming from one of the IP addresses you specify will be sent, and assigned to your SMTP2GO account.
How to enable IP Authentication
IP Authentication can be enabled and managed on the 'Sending > IP Authentication' page of your SMTP2GO Dashboard.
To add an IP, click the 'Add IP Address' button on the right side of the page, enter the IP address or range in CIDR format, enter a description (optional), and click 'Continue'.
Note: An IP can only exist in one account at a time. If you try to add an IP that already exists in another account, you will encounter the error "The requested IP address conflicts with an existing one, please try again with a different IP". Please reach out to our support team if you need further assistance in this situation.
Settings and features
Further settings and features are controlled in each of the specific IP address/range, which include:
- Unsubscribe Footer: Add an Unsubscribe Footer to your emails - suppression management is handled on your account's 'Reports > Suppressions' page.
- Tracking & Status: Enable Open Tracking, Click Tracking or set the status to allowed, blocked or sandboxed.
- Advanced: Enable Email Archiving, enable the Email Auditing feature to have BCC copies of emails sent to designated email addresses, or enable Bounce Notifications which can be sent to the original sender or a designated email address.
Additional information
To remove an IP or range, press the 'X' button on the far right side of the row.
If IPs are listed and unused, we may remove those.
IPv6 addresses are not currently supported.
A limit of 500 can be added to each account. If you need to exceed this, please reach out to our support team who can assist further.
If you have questions regarding IP Authentication or any other part of the SMTP2GO service, please reach out to our award-winning support team for assistance.