For USA customers, SMTP2GO provides the option of dedicated USA SMTP / API services by utilizing our USA-based data centers located in Chicago (IL) and Reston (VA) as well as inbound servers in Freemont (CA) and Newark (NJ).
Using SMTP2GO's USA SMTP services for email delivery will ensure data processing stays local as sending (SMTP or API) will be processed by our USA-based servers only. Another advantage of keeping processing local is it reduces latency improving delivery speeds.
You will benefit from localized support as we have USA-based sales and support team members available by email ticket, live chat and phone (+1 855 2695305 & +1 512 6436337).
If you sign up from USA, you will automatically be assigned to the USA data centers. If you're new to SMTP2GO or in the market for a highly-rated SMTP service and looking to remove the headaches with email delivery, our Getting started with SMTP2GO article is a great place to begin.
To check your data location, when logged into your account dashboard in the lower left corner it will display 'Hosted in the USA' if your account is assigned to USA. If you need help verifying this or have questions, please reach out to our support team.
By default, data is visible in accounts on the Activity page for 30 days if you're on a paid plan or 5 days on the free plan, then deleted after 35 days. Paid plans have the option to store Activity data for longer (60 days to 2 years) by using the Activity Storage Duration feature.
If you require storing full email details (body content, attachments and delivery details), paid plans have access to Email Archiving which allows you to store that for a selected duration (3 months to 5 years). Note: Extending the Activity storage duration or enabling Email Archiving will incur additional fees.
To connect to our servers via SMTP, we recommend connecting to 'mail.smtp2go.com' which will connect you to the nearest servers and offers further redundancy. However, you can choose to connect directly to the USA inbound servers by connecting to 'mail-us.smtp2go.com'. If your software/device cannot connect to the server name, we offer static IPs to connect to the USA servers which include 43.228.184.6 or 103.47.204.4.
If you plan to send via the API, you can use the US base URL for requests which is covered in our API documentation.
For accounts on plans of 100,000 emails per month and above, you will receive a USA-based dedicated IP address. Further dedicated IPs can be added at a cost per IP per month basis.
SMS Messaging (email to SMS) is available for paid-level plans with the option of adding dedicated USA phone numbers.
SMTP2GO provides an industry-leading 100% Service Level Agreement - your emails will be delivered, or you get your money back. In addition, we offer a full 30 day Money-Back guarantee on new accounts. We operate a strict anti-spam policy which means that we only allow our servers to be used for legitimate purposes.
The Chicago (IL) and Reston (VA) data centers are ISO 27001 certified, SOC1 Type 2 & SOC2 Type 2 certified, and PCI DSS certified.
If you have questions regarding our USA-based SMTP services or any other part of SMTP2GO then please contact our support team who are happy to assist further.