For EU and UK customers, SMTP2GO provides the option of dedicated EU and UK SMTP / API services by utilizing our EU-based data center located in Amsterdam with additional inbound servers in London and Frankfurt.
Using SMTP2GO's EU and UK SMTP services for email delivery will ensure data processing stays local as sending (SMTP or API) will be processed by our EU and UK based servers only. Another advantage of keeping processing local is it reduces latency improving delivery speeds.
SMTP2GO is GDPR compliant - information can be found on our Privacy page and in your account dashboard you can view our Data Processing Agreement under the 'Settings > Display Settings' section.
You will benefit from localized support as we have EU and UK sales and support team members available by email ticket, live chat and phone (+44 808 178 0110).
If you sign up from EU or UK, you will automatically be assigned to the EU data center. If you're new to SMTP2GO or in the market for a highly-rated SMTP service and looking to remove the headaches with email delivery, our Getting started with SMTP2GO article is a great place to begin.
To check your data location, when logged into your account dashboard in the lower left corner it will display 'Hosted in the EU' if your account is assigned to the EU. If you need help verifying this or have questions, please reach out to our support team.
By default, data is visible in accounts on the Activity page for 30 days if you're on a paid plan or 5 days on the free plan, then deleted after 35 days. Paid plans have the option to store Activity data for longer (60 days to 2 years) by using the Activity Storage Duration feature.
If you require storing full email details (body content, attachments and delivery details), paid plans have access to Email Archiving which allows you to store that for a selected duration (3 months to 5 years). Note: Extending the Activity storage duration or enabling Email Archiving will incur additional fees.
To connect to our servers via SMTP, we recommend connecting to 'mail.smtp2go.com' which will connect you to the nearest servers and offers further redundancy. However, you can choose to connect directly to the EU and UK inbound servers by connecting to 'mail-eu.smtp2go.com'. If you require to connect only to servers in the European Union, 'mail-eu2.smtp2go.com' can be used. If your software/device cannot connect to the server name, we offer static IPs to connect to the EU and UK servers which include 103.2.140.82 or 103.2.143.7.
If you plan to send via the API, you can use the EU base URL for requests which is covered in our API documentation.
For accounts on plans of 100,000 emails per month and above, you will receive an EU-based dedicated IP address. Further dedicated IPs can be added at a cost per IP per month basis.
SMS Messaging (email to SMS) is available for paid-level plans with the option of adding dedicated UK phone numbers.
SMTP2GO provides an industry-leading 100% Service Level Agreement - your emails will be delivered, or you get your money back. In addition, we offer a full 30 day Money-Back guarantee on new accounts. We operate a strict anti-spam policy which means that we only allow our servers to be used for legitimate purposes.
The EU data center is ISAE 3402 certified and SOC1 Type 2 & SOC2 Type 2 certified.
If you have questions regarding our EU and UK-based SMTP services or any other part of SMTP2GO, please contact our support team who are happy to assist further.