For Australian customers, SMTP2GO provides the option of dedicated Australian SMTP / API services by utilizing our Australian-based data center located in Sydney.
Using SMTP2GO's Australian SMTP services for email delivery will ensure data processing stays local as sending (SMTP or API) will be processed by our Australian-based servers only. Another advantage of keeping processing local is it reduces latency, improving delivery speeds.
You will benefit from localized support as we have Australian-based sales and support team members available by email ticket, live chat and phone (+61 3 889 96 935).
If you sign up from Australia, you will automatically be assigned to the Australian data center. If you're new to SMTP2GO or in the market for a highly-rated SMTP service and looking to remove the headaches with email delivery, our Getting started with SMTP2GO article is a great place to begin.
To check your data location, when logged into your account dashboard, in the lower left corner it will display 'Hosted in Australia' if your account is assigned to Australia. If you have an older account that was created before the Australian data center was introduced or you're not set to Australia, please reach out to our support team and we can migrate your account.
By default, data is visible in accounts on the Activity page for 30 days if you're on a paid plan or 5 days on the free plan, then deleted after 35 days. Paid plans have the option to store Activity data for longer (60 days to 2 years) by using the Activity Storage Duration feature.
If you require storage of full email details (body content, attachments and delivery details), paid plans have access to Email Archiving which allows storage for a selected duration (3 months to 5 years). Note: Extending the Activity storage duration or enabling Email Archiving will incur additional fees.
To connect to our servers via SMTP, we recommend connecting to 'mail.smtp2go.com' which will connect you to the nearest servers and offers further redundancy. However, you can choose to connect directly to the Australian inbound servers by connecting to 'mail-au.smtp2go.com'. If your software/device cannot connect to the server name, we offer static IPs to connect to Australian servers.
If you plan to send via the API, you can use the AU base URL for requests which is covered in our API documentation.
For accounts on plans of 100,000 emails per month and above, you will receive an Australian-based dedicated IP address. Further dedicated IPs can be added at a cost per IP per month basis.
SMS Messaging (email to SMS) is available for paid-level plans with the option of adding dedicated Australian phone numbers.
SMTP2GO provides an industry-leading 100% Service Level Agreement - your emails will be delivered, or you get your money back. In addition, we offer a full 30 day Money-Back guarantee on new accounts. We operate a strict anti-spam policy which means that we only allow our servers to be used for legitimate purposes.
The Australian data center is ISO/IEC 27001:2013 certified.
If you have questions regarding our Australian-based SMTP services or any other part of SMTP2GO then please contact our support team who are happy to assist further.