Subaccounts are primarily designed for agencies and resellers with different customers of their own, who wish to keep their customers' data completely separate from each other. The account that creates and manages subaccounts is called the master account. The master account sets a monthly email limit for each subaccount, and any email usage by a subaccount simply gets assigned to the master account for billing purposes. For example, if a subaccount sends 100 emails, then 100 emails will be assigned to the master account's usage. The only charges made are for the master account's overall plan/usage.
For more information on Subaccounts, see our Youtube channel.
Creating a Subaccount
- Navigate to "Settings > Subaccounts".
- Click "Add subaccount" on the right side of the screen.
- Add in the fields:
- Subaccount name - the name that will appear on your Subaccounts page, and will only be seen by you.
- Email address - this is optional. If an email address is entered, an invitation email will be sent.
- Monthly email limit - the number of emails the subaccount can send each month. Each subaccount can have its limit set up to (and including) the master account's monthly email limit.
- Allow archiving - enable the ability for the subaccount to utilize Email Archiving (additional charges apply).
- Enable SMS - enable the ability for the subaccount to send SMS Messages and set the monthly limit (additional charges apply).
- Dedicated IP - optionally add a dedicated IP address if you allocate 100,000 emails per month and above, and your master account is on the Professional 100,000 emails per month plan or above.
- Verification - this is to verify that your subaccount will comply with our Terms of Service.
- Click "Add subaccount" to create the new subaccount.
Logging in to a subaccount
It is helpful to be able to easily access the settings and statistics for each subaccount. You can log in to any subaccount by clicking the "Log in as" button for any subaccount, or by selecting the drop down arrow on the far right of the subaccount row and selecting "Log in as subaccount".
Editing a subaccount
You can edit the main details of a subaccount at any time by choosing the "Edit details" option in the drop down list (as seen above).
Resending a subaccount invite
If your subaccount has not activated their account within 24 hours, or they have lost their verification email, you can resend the invitation email by selecting the "Resend invite" option from the drop down (see image above)
Resetting a subaccount password
There is also an option to send a "Password reset email" in the drop down list. This will generate a single use password reset for the email address associated with the subaccount.
You can easily allow Archiving for an account from the drop down menu. A single click will allow archiving. It is important to note that archiving then needs to be enabled within the subaccount for each individual sender (SMTP user, API key or authenticated IP address) that requires it. Additional charges will apply.
You can easily allow SMS Messaging for an account from the drop down menu. A single click will enable or disable SMS Messaging. The monthly SMS limit can be set on the subaccount's "Edit subaccount" section by clicking on the subaccount's name or clicking "Edit details" in the drop down menu. Additional charges will apply.
Closing a subaccount
A subaccount can be closed as well as re-opened by the master account. Select the arrow icon on the subaccount’s right-hand side to locate the “Close Subaccount” option. A closed subaccount can optionally also be reactivated as a standalone account by signing into the closed subaccount’s dashboard and clicking the “Renew My Account” button.
More Subaccount Detail
Generally, subaccounts behave the same as ordinary SMTP2GO accounts. There are some exceptions to this as outlined below.
A subaccount cannot go over its email allowance - after a subaccount has reached its limit, any attempts to send emails are rejected, rather than queued. You can change a subaccount's quota at any time. We send email alerts to the master account when a subaccount is nearing its limit.
Subaccounts don't have access to billing, or adding more than one dedicated IP address.
If a subaccount isn't assigned its own dedicated IP address, it uses any dedicated IP address(es) of its master account. If your subaccount has a limit of 100,000 emails or more, you can choose to include a dedicated IP address for $19 per month.
SMTP2GO Support will contact subaccounts directly should there be an issue with email sending through their account.