Activity Report

The “Activity” report is similar to an event-based log of your outbound activity. The same email can appear multiple times in the “Reports > Activity” section with the most recent events at the top if you enable the filtering to display "All Events". The most common and default view is to display the "Latest event" for each email.

The search filter can customize your search results by sender, SMTP username, date range, subject, recipient, or event type.

Activity Filters.png

The color-coded event types include the following:

  • Processed: Our servers have received your email and have queued it in our system for delivery to your recipient.
  • Soft Bounce: A temporary issue that may potentially self-resolve for future emails sent to that address, e.g. ‘mailbox full’ or ‘email content detected as spam’.
  • Hard Bounce: A permanent rejection, e.g. an invalid email address. If the issue with the recipient address has been resolved, the address can be unblocked by visiting the “Reports > Suppressions” section. The hard-bounced address will be automatically removed from the “Reports > Suppressions” section once seven days have elapsed.
  • Rejected: A rejected email caused by the recipient's previous hard-bounce, spam complaint, or unsubscribe. The recipient address is actively listed under the “Reports > Suppressions” section.
  • Spam: The recipient has flagged an email as spam from their web-based email system’s inbox. If this was done in error, the address can be unblocked by visiting the “Reports > Suppressions” section.
  • Delivered: The email was successfully delivered (250 success code) to the recipient.
  • Unsubscribed: The recipient has clicked your unsubscribe link. If this was done in error, the address can be unblocked by visiting the “Reports > Suppressions” section.
  • Resubscribed: A previously unsubscribed recipient has decided to resubscribe to your emails. The recipient address is subsequently removed from the “Reports > Suppressions” section.
  • Opened: The email has been opened by the recipient.
  • Clicked: The recipient has clicked/opened a link in the email.

If an email has hard or soft-bounced, hover the cursor over the event tag to get a quick tooltip showing the bounce reason.

You can also click on any recipient’s email address to pull up the in-depth delivery details menu, which includes the “Timeline” tab (all events in chronological order), the “Headers” tab (the email’s original headers), and the “Details” tab (the outbound IP address, SMTP username, time, date, and more).

You can search for multiple email addresses in one search by using | (a pipe).   
Example: | |

The "Export" button allows you to export data from the page as a CSV, XML or NDJSON file. 
Accounts on paid plans can automate reports for data from the Activity page to be delivered via email to selected addresses either daily, weekly or monthly by using the Scheduled Reporting feature.

Accounts on paid plans can utilize the additional "Activity Duration" feature to extend the activity storage duration from the default 30 days to either 60 days, 120 days, 1 year or 2 years, for an additional fee. To change the storage duration, you'll need to navigate to the "Settings > Sending Options > Activity Duration" section of your account. Note: accounts on the free plan are limited to 5 days of history and this cannot be extended. 

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