Vendor Information

This article covers the common information required when setting up SMTP2GO as a vendor for your business.

W9 Form

The W9 Form can be downloaded from your invoice. Please submit a support ticket requesting a copy if required. 

How to generate an invoice and receive wire/bank transfer details

1. Navigate to the "Account >  Change Plan" section in your account.

2. Select the plan you wish to be on.

3. Choose to 'Pay annually' (required).

4. Click "Proceed to Checkout".

5. On the Checkout page, under Payment Method select "Bank Transfer" and fill in the details.

6. Under Billing Address fill in the necessary details.

7. Click "Confirm".

You will then be presented with the invoice to pay, which includes the bank details. Please ensure you reference the invoice number when making payment.

Once payment has been received, the account will be upgraded to the selected plan.

How to get your Data Processing Agreement (DPA)

1. Navigate to the "Settings > Display Settings" section of your account.

2.  Click the "Review Agreement" button near the bottom of the page under the Data Processing Agreement heading.

Security and Privacy FAQ

Is SMTP2GO GDPR compliant?
Yes. For EU-specific services, check out our EU and UK SMTP / API Servers article and information regarding GDPR is also covered on our Privacy page.

Is SMTP2GO ISO27001 and ISO9001 certified?
Yes. Further information can be seen here

Where is my personal data stored?
Your account information is securely stored at one of our data centers which is determined by your account location. SMTP2GO provides data centers in:

  • USA (Chicago & Washington DC)
    ISO 27001 certified, SOC1 Type 2 & SOC2 Type 2 certified, and PCI DSS certified.
  • EU (Amsterdam)
    ISAE 3402 certified and SOC1 Type 2 & SOC2 Type 2 certified.
  • Australia (Sydney)
    ISO/IEC 27001:2013 certified.

We also make use of Google Cloud and AWS.

If you have questions in regard to your account's location for sending and storage, please contact our support team who can assist further. You can also see information in regard to data storage on our Privacy page.

How long is email data stored?
Email data is encrypted at rest with AES-265 and is deleted once it reaches 35 days by default. Accounts on paid plans can optionally choose to extend the storage of Activity data to 60 days, 120 days, 1 year or 2 years using the Activity Storage Duration feature.
If paid accounts make use of optional Email Archiving, the delivery details, body content and attachments can be stored securely for a period ranging from 6 months to 5 years. 
SMS data is stored for 12 months.
Reduced data storage for emails can be enabled for trusted accounts - please reach out to our support team for further information.

Is data backed up in case of emergency?
Account data is hosted on highly secured servers. Data is backed up daily and written to multiple disks instantly. In an unforeseen event and system-wide emergency, we can perform a full recovery to the most recent backup. 

Are payments secure?
Yes. SMTP2GO utilizes two payment processors, Chargebee and FastSpring, which follow industry standards in protecting your personal data. 

What sub-processor services does SMTP2GO use?
Please see our Sub-Processor List for full information.

What encryption can we use when connecting to SMTP2GO servers? 
We accept connections using TLS (recommended), SSL or none. We deliver to recipient servers using TLS. View our TLS/STARTTLS and SSL Secure Connections article for more information. 

Does SMTP2GO offer Two-Factor Authentication?
Yes, please see our Two-Factor Authentication - 2FA article. If 2FA is not enabled, we secure accounts via the Verifying Login Devices (VLD) feature.

If you require further information when adding SMTP2GO as a vendor or have questions in regard to security and privacy, please reach out to our award-winning support team via support ticket from inside your account ("Support > Support Desk > Submit a ticket") or via our contact page.

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