Two-Factor Authentication - 2FA

Two-Factor authentication (also known as 2FA) adds an extra layer of security to your SMTP2GO account. It will require that you know your account’s password and receive a time-sensitive code from your phone each time you log in.

If you would like to enable 2FA for your account, you may do so by visiting the “Account > Two-Factor Auth” option from the left-side navigation menu in the app.

On the Two-Factor Authentication page, you can edit, remove, or enable 2FA for yourself as well as enforce 2FA for all team members if you have "Owner" permissions.

You will need a third-party application (such as Google Authenticator or Authy) on your phone or you can choose to use the SMS option. 



If you lose access to your phone and can no longer sign into your account, please contact support for assistance and check our Account Recovery - Login Access article. Proof of ownership will need to be provided and our team will ask for the relevant information associated with your account.

If your account has multiple team members, one with "Owner" permission will be able to disable 2FA for any other team members by going to the "Account > Edit Team" page > click on the team member > go to the "2 Factor Auth" tab > click the "Disable 2FA for this team member" button. 

If you have questions regarding 2FA or any other part of our service, please contact our friendly support team for assistance.