Switch Payment Processors

This article covers how to switch your account's subscription from our old payment processor to our new payment processor (Chargebee).

By using our new payment processor, you'll receive more detailed invoicing and access to additional paid features that are not available via the old payment processor, including the "Activity Duration" extension.

How to switch:

  1. Navigate to the "Account > Change Plan" page of your account on the left-side menu.

  2. Select your current plan (or one you desire), choose the payment frequency (monthly or annually) and click the "Proceed to Checkout" button.

  3. On the "Checkout" page, select your payment method, enter the required details and click the "Confirm" button.

Your account's subscription will automatically be switched to our new payment processor and payments will be handled via this moving forward. Your payment date won't change, and no immediate payment will be required if you are partway through your subscription month.

Note: If you are on a "legacy" plan or view this article and are unsure if you are using our newer payment processor, please reach out to our support team who can assist further. 

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