We currently use two main payment providers to process payments: Chargebee and FastSpring. Please see below for more information about these two payment providers and how they handle VAT/GST.
Chargebee
We use Chargebee to process payments on all accounts created since May 2022, and any of our older accounts that have changed their SMTP2GO plan since then.
If you are a business with a VAT/GST number, you can enter this at the time of purchase to avoid paying VAT/GST. Our EU VAT number for purchases made via Chargebee is EU372012619.
FastSpring
We use FastSpring to process payments on accounts created prior to May 2022, that haven't subsequently switched to Chargebee.
Like Chargebee, FastSpring allows you to enter your VAT/GST number at the time of purchase and avoid the VAT/GST charge.
More information can be found at FastSpring.
Specific country tax information is available here.